Residential Lettings

Can I apply for a property without viewing it?

No. Pinpoint cannot accept applications without your having viewed the property directly yourself.  Only then will you know whether it suits your needs.  It's better to assess this before signing a tenancy agreement for 12 months than finding out after you've moved in.

Why do I have to be credit and reference checked?

When you apply to rent a property, you will be asked to provide information and documents to show that you'll be a good tenant.  In essence the checks are to establish that you are who you say you are, can afford the rent and have honoured past commitments. Pinpoint employ a company called Homelet to carry out these checks. 

Why does my guarantor have to be credit and reference checked?

Your guarantor is making a commitment to uphold any obligations in your tenancy agreement that you cannot e.g. pay rent.  As with you, Homelet have to confirm your guarantor are who they say they are, can afford the rent if you cannot and that they have honoured past financial commitments.

Why does Homelet ask for bank details when carrying out their checks?

To ensure compliance with legal requirements, Homelet will check the supplied banking details, to establish they are for a genuine bank account.  They will not ask for any confidential information regarding your account and your bank will not release any confidential information regarding your account to anyone but you.

What is a guarantor and why do I need one?

A guarantor is a person who guarantees to pay your rent if you default on your monthly payment, or to cover the costs of any damage caused to the property as a result of your actions, or sometimes inaction. All student and social housing applicants must provide a guarantor whether that is a friend, family member or colleague. By acting as a guarantor, they agree to uphold any obligations in your tenancy agreement that you cannot.

I cannot provide a guarantor - can I still apply?

Yes. We can accept a double deposit in a situation where there is no guarantor available.

How long does referencing/credit checks take?
This all depends on the response time of the applicants referees.  If they respond to Homelet immediately we can turn an application around within 1-2 days.

Why do I need to pay a deposit?

A deposit gives the landlord security in case you cause damage, don't pay rent or if the landlord has to clean the property as a result of your having left it in a dirty, or untidy, condition.

What happens with my deposit?

Following on from the introduction of the Tenancy Deposit Scheme on the 1st April 2013, by law your deposit is now retained and protected by an impartial, government led, organisation. The Tenancy Deposit Scheme is in place to resolve any disputes that may arise over the allocation, or rebate, of a tenant’s deposit.  For further information on the Tenancy Deposit Scheme please click here.

Will I get my deposit back on the day I move out?

No.  After you move out the landlord or estate agent will need time to inspect the property, check whether anything has been damaged or is missing and ensure that you haven't left any outstanding bills or rent arrears.  At Pinpoint, we prefer to do an inspection and inventory check with you at the property on the day that you move out.  That way potential issues can be identified and there are no surprises for anyone.

How long do I have to wait before I get my deposit back?

Under the rules of the Tenancy Deposit Scheme, your landlord / estate agent have 28 days to return the deposit to you.   It rarely takes this long unless there are exceptional circumstances e.g. the landlord has to obtain quotes for work required to return the property to the same condition it was in when you started your tenancy.

What do I do if I don't agree with the amount that the landlord proposes to deduct from my deposit?

Talk to your Landlord or Estate Agent and explain why you don't agree with the amount they propose to deduct from your deposit.  Try to resolve it with them directly in the first instance.   If afterwards, you are still unhappy and paid your deposit on, or after, 1 April 2013 you'll need to raise a dispute with your tenancy deposit protection scheme.  We recommend that you try to resolve it with your landlord/agent first because raising a dispute via the tenancy deposit scheme can take longer to reach a resolution.