PinPoint Testimonials
At Pinpoint Property, we are extremely proud of the reputation that we have built, and the relationships that we have developed, throughout our years in the property industry...
"Pretty Impressive" is how I would describe the service we got from Pinpoint when selling our Mother's house, in fact I would really say "very impressive" .Nicholas Brennan Director and Owner of Pinpoint Property Sales likes to operate quietly and discreetly but this belies absolutely great customer service. When we found something that needed to be done to prep the house for sale I found pinpoint staff (Nick Brennan) had already anticipated it and sorted a solution which gave me a great feeling of confidence. I was very anxious about he process of selling our Mum's house Pinpoint staff were there with us all the way being supportive and encouraging. I would certainly recommend Pinpoint Property Services to anyone selling property in the Belfast area. Life's moves made simple is exactly what Pinpoint did. Thanks to everyone in a great team. K Robertson, Vendor
19 August 2019
I really appreciate working with you and Kelly and your entire team as I’ve both bought, let and sold this apartment over the years. I’ve never had any problems and your team have always been responsive & helpful and have given me solid advice to help me get the best value. Thank you. Kieran Shanahan, Landlord and Vendor
16 August 2019
I was very impressed with the service of your Property Inspector Jason Hall who went over and above to assist with a water heating/flow issue I had in my apartment. He went out of his way to fix the issue and was very professional and kept me informed at all times of status. Absolutely delighted with the outcome, thank you! Mr E Connolly, Tenant
14 August 2019
We are absolutely delighted with 5 years of outstanding customer service from Pinpoint property. In the first instance, quickly finding a tenant and managing our rental property for 5 years. This was seamless - the property was rented with no gaps, to two fantastic tenants. Issues with the property during the lease were quickly and proactively resolved, at a competitive price by the Pinpoint maintenance team. A great service for peace of mind. When we came to sell the property, again Richard and Nicole did a superb job from start to finish, managing the visits and the sales process smoothly and professionally. Communication was excellent throughout - regular and always upbeat! It has been an absolute pleasure to work with you both. I would certainly recommend your services to anyone considering renting or selling a property. I wish you the very best of luck in the future, and would be delighted to do business again! Chris Cochrane, Vendor and Landlord
11 July 2019
I had a great experience buying my first home with Pinpoint - I'd a lot of ground to cover in a short space of time and they supported me through every step of the way! Especially Nicole, professional, friendly and went above and beyond, thank you! Leighanne Montgomery, Buyer
05 July 2019
We would like to say thank you for your valuable advice regarding preparing to sell our 3 apartments . You were extremely pleasant to work with, with a very appropriate and nice manner . You were approachable and patient . You kept us right the entire journey and we took on board your advice of what to do to enhance the apartments in order to attract potential buyers. Without question this delivered a lot of interest from the beginning and led to a clean swift sale with no complications! We would have no hesitation whatsoever using Pinpoint and Kelly again. Pinpoint were straight forward and their advice was accurate, realistic and honest from the outset . Mr and Mrs O'Connor, Vendor
03 July 2019
Thank you so much to Nikolai and Nicola at Pinpoint for making our house hunting experience positive! Very professional and I would strongly recommend! Aine Fivey, Tenant
25 June 2019
Thank you so much for all your help, hard work and keeping us sane! You have been amazing and helped prevent an early labour :-) Lauren and Geoff and Bump, Vendor
14 June 2019
I am now settled in to my home and I am delighted. As a first time buyer the experience is daunting, especially when you hear some stories of people moving and how it is the most stressful experience of your life. My application ran really smoothly (at first) and I got an offer very quickly. My interaction with Pinpoint and especially Nicole were brief yet efficient at this stage. Exactly how I would like it. Things were going too well to be true and what at first was a simple purchase ended up being a very complex, frustrating process due to some difficulty the vendor had. I must say though that I believe Nicole went above and beyond continuously to keep me up to date on the progress of my application and any update. Nicole was always there for a question or query and without doubt I would have cancelled my offer had it not been for her enthusiasm and initiative. This process has not put me off moving again and my estate agents of choice would definitely be Pinpoint and Nicole. David, Buyer
11 June 2019
Best Estate Agent I have ever used. They are professional, hard working and a pleasure to deal with. I would use them every time. Catherine McNally,
05 June 2019
Kelly, thanks for all of your help in the purchase of our first's greatly appreciated! Aideen and Mark, Buyer
07 May 2019
This is the third time I have used Pinpoint to sell a property and I wouldn’t use another Estate Agent. From the initial valuation through to completion the service was impeccable. I was constantly updated on the process of the sale and felt safe in the knowledge that they were taking care of everything. I have had dealings with other Estate Agents in the area and found those experiences to be unsatisfactory and below par. Pinpoint Property go above and beyond and I simply cannot recommend them highly enough. They are the Gold Standard of Estate Agents! Catherine McNally, Vendor
08 April 2019
We have recently moved out of rented property from Pinpoint. Nikolai and Jack were both 5 star to deal with. Everything went smooth and deposit was back in out account within 5 working days. I would recommend a lot! Thanks guys! Dagmara Chacinska, Tenant
03 April 2019
I just want to thank you all again for everything whilst selling the house & even the disasters with the removals company on the move day, I have been singing your praises to everyone! Angela Sheppard, Vendor
28 March 2019
I would like to thank you for the professionalism of the work you have done for us to get this property, yous have been a brilliant help in finding us the property we needed and I wouldn’t have wanted to work with any other estate agency as the way yous have shown yourselves to both me and my partner is amazing, Caring, warm, professional and comforting!! Finally I would like to say a great thank you to your agent named Jack Frazer who has made the move so easy for the both of us and who has helped us ever step of the way, it’s a pleasure to have done work with thin and he is a credit to the company!! Jai Sykes and Ellie George, Tenant
26 February 2019
The service that I received from Pinpoint was excellent. From the initial valuation through to the completion of the sale, I felt valued and was kept updated at each stage. I had a valuation from another agent and the difference in service was obvious. The other agent was uninterested and uninformed, which I believe would have led to the property being undersold for its true value! I would not hesitate to use Pinpoint again in future. Tony Benson, Vendor
14 February 2019
I have used Pinpoint as my letting and asset management agent for over 5 years and found them very responsive, diligent and above all professional. Having decided to sell my property, pinpoint made the transition from a rental property to one for sale, seamless. The sales team were focussed, readily available for showings and constantly updating me on progress until we accepted a very good offer. Nicole in particular was extremely attentive during the completion process and it was her dedication and drive that ensured it was eventually completed. I look forward to working with the team again on future transactions. Mr Kevin Craig, Landlord and Vendor
14 January 2019
A big thank you to the Pinpoint team for managing the sale of our north Belfast property. They secured an excellent buyer and a price that kept us all happy. It is difficult to sell a house from the other side of the world so we would particularly like to thank Nicole for so effectively keeping us up to date every step of the way. Her personal touch made all the difference for us. Heather and Tony Wright, Australia, Landlord and Vendor
03 December 2018
During the last 6 months I’ve bought one property and sold another through Pinpoint, it’s been 20 years since my last purchase, so I’d almost forgotten how stressful the whole procedure can be. Having said that the recent purchase was incredibly smooth and easy while the sale was nowhere near as straightforward, but this was no-one’s fault it was simply the way these things work at times. Throughout this period Richard, Janine and Nicole in Pinpoint were there keeping me up to date and, perhaps more importantly, reassuring me that things would work out in the end, it took a while, but they were right. Everything possible that could be done was done and they were professional to their fingertips but as well as that they were all very friendly and easy to relate to. It did feel like you were discussing something with a friend rather than someone simply providing a service. The service provided at all times was excellent and I was really touched that the buyer of my property sent me a card which was then hand delivered to me by Pinpoint. It would have been so easy just to pop the card in the post, but the personal touch was indicative of the Pinpoint service. I have no plans to move anytime soon but if I do in the future without hesitation, I’d use Pinpoint. Thank you once again Richard, Janine and Nicole for all your help, support and assistance. Mr Colin Hull, Vendor
26 November 2018
I have had 2 dealings with Pinpoint Property - first as a Guarantor for my brother who rents his property through them. During this process I found them to be very professional. It was a very detailed application… process but all handled with great speed and professionalism. As a result, when it came to renting out my own property there was no question as to whom I would be giving my business to - and they did not disappoint. They produced a detailed and well photographed write up on the property and had viewers in almost immediately, with continued communication during the whole process giving advice and guidance, something I greatly appreciated as a first time Landlord. Support which continues … As a result, I would recommend them to renter and landlord alike. Kelly Hughes, Landlord
02 November 2018
Due to a bereavement it became necessary to sell my father's home and I used the services of Pinpoint Properties. During my first meeting with Nick and Kelly they immediately put me at ease and were thoughtful and sensitive to my situation. They guided me through the whole process, from advice regarding what purchasers want to see when viewing a property right through to assessing offers made. Kelly kept me updated with how viewings were going and the sale was progressing. If I had a query she was always at the end of the phone or email. From my initial meeting to an accepted offer was a matter of weeks and I can't thank Kelly and the team at Pinpoint enough for everything they did and their professionalism throughout the process. Jane Harris, Vendor
29 October 2018
Kelly [and Mark]..visited the property, before advising us on our options with regard to selling or letting...we decided to let the property in the short term. Within a week Mark.. had several suitable tenants for our property... we are extremely happy with the friendly, fast, efficient and professional service offered by Mark, Kelly and the entire Pinpoint Team. Tim & Sarah Baxter, Landlord
25 October 2018
I recently used yourselves to let out my property at Victoria Place Belfast. I have to say the whole process was incredibly smooth. I found the service very professional , from the first meeting with Mark right through to marketing the property and vetting / locating tenants. The post tenancy agreement service has been just as efficient, I am kept in the loop with all developments and any issues are dealt with promptly. I have been a landlord for a number of years and this is the most positive experience I have had to date. Keep up the good work. Patrick McCrory, Landlord
22 October 2018
I have just purchased my first home through Pinpoint. At the beginning of the process I was a little nervous because I had no idea what I was getting into. From the first phone call to make an offer on the house I was instantly made to feel at ease. The team at Cavehill pinpoint really know their jobs, no question was a silly one they took the time to explain everything to me, I was always kept up to date on all the dealings throughout. If you're thinking of looking for your first house I would recommend Pinpoint - very professional, caring and honest. Thanks to Richard, Nicole and to Janine -thank you for the advice and chats on the phone. Padraig Lawlor, Buyer
18 October 2018
I’ve been using Pinpoint property for around five years now to manage my property portfolio. They have provided the highest level of service and have been a pleasure to work with. They have always matched my properties with the most suitable tenants. I would highly recommend them to any landlord looking a professional service with a friendly approach. Gerry Scott, Landlord
12 October 2018
The team at Pinpoint helped us buy our first house. We originally were looking at a house that was nearly perfect for us but not quite right, but when we went to the viewing for it Richard showed us a different house nearby, which we instantly fell in love with as it was even better than what we thought we could afford. The process was a long and difficult one, due to legal circumstances outside of the control of anyone at Pinpoint. Still, Richard and Janine worked tirelessly to eventually get us our dream house, answering our many, many phone calls and emails with endless patience and support. When we eventually got the keys, it genuinely felt that everyone at Pinpoint was as excited as we were. It was lovely to know that they really cared that we got where we wanted to be. There was no question too trivial, and the team reassured us on more than one occasion when we were panicking about what to do next. I would recommend Pinpoint to anyone looking to buy, especially if you're new to the housing market and are completely confused and intimidated by the complex process. They're a team of hard working, dedicated and caring people who are great at what they do. Claire Morley, Buyer
12 September 2018
I have just purchased my first home via Pinpoint. I found Pinpoint staff extremely professional and helpful throughout the whole process. I had many queries and their advice was invaluable. Nicola Ellis, Buyer
11 September 2018
Have only been a tenant with Pinpoint Property for matter of months - from viewing the house with lovely informative staff, my ideal house to rent. Was told everything from the beginning and was beyond happy. Had an issue with my shower and somebody was out that day and next morning. Jason being brilliant help with this. Have dealt with other estate agents in past who may have to chase to sort issues but not the case here. Mentioned that the back alleyway was overgrown and woke up week later to find it had all been gutted out. Communication is brilliant with company and all staff I’ve dealt with. Now recommend them to all my family and friends. Ms Charlotte Murphy, Tenant
07 September 2018
My thanks and appreciation for the kind, courteous and professional way in which you dealt with the sale of my property. I was kept informed at every stage of the process and ..any queries were quickly resolved. As well as the support I received in relation to the sale of my property you also assisted me in my search for a new home and this was very much appreciated. I have no hesitate in saying that you Janine (and Pinpoint) made an understandably stressful process less stressful through your support. 10 out of 10 to Pinpoint. Mr Douglas Tomb, Vendor
05 September 2018
We used Richard at Pinpoint Property to sell our home and purchase a new one in 2018. Richard was the key factor in us deciding to sell our home and doing so very quickly. He could not do enough and was available to answer any queries or calm any worries we had. He took the stress out of selling and did his best to make everything run as smoothly as possible. Even when there were hiccups, as there regularly are in this type of life event, he did his best to keep everything on track and liaise with both the buyer and seller on our behalf. I would highly recommend Pinpoint to anyone looking to sell their property. This would not have happened without him and we are very grateful! Mrs Jennifer Hanratty, Vendor
04 September 2018
Hi Jason, Thank you so much for you're wonderful and friendly attitude at today's inspection. Special thanks goes to your brilliant tip to fix the window and door latches....I DID try that when you left and it worked great! Thanks again! Laura and Scott Atkins, Tenant
22 August 2018
You have restored my faith in estate agents! Thank you for tirelessly working through the sale of [my property] - it's been a challenge to say the least! And for dealing with me and my anxiety! Also Pinpoint have been fantastic as letting agents - great support and customer service, a pleasure to do business with. Heather Robb, Vendor
03 August 2018
Would just like to thank you for everything during the house move. It was a very smooth painless move thanks in no small part to yourself and the staff at Pinpoint Property. When the time comes to move on I will bring this into consideration when choosing the estate agents I would use. Mr P McGlinchey, Buyer
05 July 2018
I would like to express my unconditional gratitude and praise in regarding one of your agents Nikolai. We secured a tenancy and have moved into [ADDRESS] ... Nikolai was extremely professional and remained in constant contact throughout the process taking away all of the stress that can be associated with moving into a new house. He was personable and was on top of any issues we had. I would recommend Pinpoint and Nikolai to any friends or family seeking to rent or buy a property. Michael McCloskey, Tenant
28 May 2018
I like Pinpoint Property because if I need something fixed in the flat I know that the problem will get resolved very quickly and the staff in Pinpoint will help me if I have any questions. Michael Falls, Tenant
21 May 2018
I have sold my property with Pinpoint and found the staff very helpful and professional in their duties. I have also rented and found, once more, their staff to be helpful in finding a suitable home and any repairs needed was promptly dealt with. I would recommend this company as I found they could be trusted. Mrs A Hughes, Tenant
16 May 2018
We recently sold our home with Pinpoint Cavehill Road and wanted to acknowledge the first class service we received. The team..Richard, Linda and Janine were professional and kept us informed throughout the process. They pulled out all the stops and generated substantial interest in our property and we sold within a few months of listing. I would have no hesitation in recommending Pinpoint Cavehill. Thanks guys for all your help. Mr S Mulligan, Vendor
09 April 2018
Thank you for all your help over the last two years. Your company has been excellent and I would certainly recommend or use you in the future. Gareth Neill, Tenant
20 March 2018
I sold my house through Pinpoint and I couldn't recommend them enough. Their representative, Richard, came out to discuss putting my house up for sale and he was very professional and friendly. He talked me through the process and gave me costs up front so that I didn't have to worry about any hidden fees popping up unexpectedly. It only took a few viewings and Pinpoint got me a sale agreed very quickly. They kept me in the loop throughout the process from For Sale to Sold and I am a very happy customer! Judy Calder, Vendor
02 March 2018
Many thanks once again for the smooth purchase of our third rental property in as many years from Pinpoint Estate Agents. A great 1 stop shop for everything required to purchase this property from advice regarding conveyancing arranging finance and of coarse a great in-depth knowledge of trends in the rental market. Good communication from yourself throughout the buying process was much appreciated. Mr P Kemp, Buyer
14 December 2017
Just sold a property with Pinpoint. Having sold 4 other family homes in the past, the service from Pinpoint Property was second to none. The professionalism and efficiency of the staff were excellent. It was reassuring to receive constant updates as the sale progressed. I got a real feeling that they actually cared and that our business was important to them. I would highly recommend Pinpoint - you get a real personal touch. Ms L Rodgers, Vendor
11 December 2017
Thank you for the service you provided over the last 8 years, first as a rental agent and latterly as sales agent. As a letting agent you were always up to pace with every situation and advised on best value. As a sales agent you provided a seamless movement through the process and kept me posted on the progress at all stages. Should I need such services in the future I’ll be in touch. Denis Doherty, Vendor and Landlord
16 November 2017
Thanks very much for all your help, advice & patience when selling my apartment at (...). You got me a good price & as a Landlord that lives abroad I found all your emails keeping me updated on the sale most reassuring & valuable... Im hoping that we can work together again. Michael Ward, Vendor
20 October 2017
I would like to take this opportunity to thank all the staff at Cavehill for the professional, friendly service we received when selling our house. I would specifically like to mention Linda Dunbar, who went that extra mile, she is a very committed, dedicated professional who kept us fully informed at all stages of the sale right through to completion. Michelle Cowan, Vendor
20 October 2017
Pass on our thanks to your letting department for the great work they have done over the past 5 years in consistently having the unit occupied and managing it exceptionally well. We would have no hesitation in recommending Pinpoint in the future. Once again many thanks for everything Linda & Russell Murphy, Vendor and Landlord
12 October 2017
Like many people, i am quick to complain about poor service, especially when I'm paying for it. However this time i wanted to thank yourself, Kelly and more generally Pinpoint for an exemplary service throughout the period it took to sell my father's house. We were very well advised throughout the selling process on how to best present the house and for what price we should hope to achieve, within the time period we expected. Pinpoint kept me informed and updated regularly by both phone calls and emails on every aspect of the process meaning my family and I could relax and 'enjoy' the whole experience. Anyway, credit where credit is due. Thanks for all your hard work and professionalism on our behalf and I will definitely be in touch should I be in the position of buying or selling another property. Jonathan Elliot, Vendor
13 September 2017